Try to think of it as an escalator, moving downwards [The only logical direction for things to move, no matter what the other side say]. At the bottom end is the Directed form of management, where individuals are taken by the hand and told how to do each and every task. At the other end is Delegation, where experienced, knowledgeable staff members are told to perform tasks and expected to complete them on their own. In between is Coaching, where the manager sets tasks and priorities but is interested in feedback from employees. And Support, where staff set their own timescales and solutions for tasks set by the manager, with regular evaluation.
Screwpole teaches situational management... | Reg Developer.
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